Hexham Tennis Club, Tynedale aims to provide quality courts and facilities, encourages a range of tennis play, and fosters a respectful and friendly environment for the benefit of all members of the club. The tennis club committee endeavours to work in an open and accountable way.

We treat a complaint as a clear expression of dissatisfaction about an aspect of the club or an individual, which calls for a timely response. We would aim to deal with your complaint promptly, politely and, when appropriate, confidentially.

The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently, and wherever possible resolved to the complainant’s satisfaction.